Shipping, Refund and Cancellation Policy

Last updated: September 24, 2026

Shipping Policy

Domestic Orders

For domestic orders, we aim to dispatch available products on the same day when the order is placed within our processing hours. If a product is unavailable or there is any change affecting your order, we will inform you as soon as possible and provide the available options.

Dispatch time refers to the time when the order leaves our facility. Delivery time may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

Refund and Cancellation Policy

Damaged Products

We do not accept returns or refunds unless the product is received damaged. If you receive a damaged product, you must report it within 24 hours of delivery.

To submit a claim for a damaged product, you must provide clear video proof showing the condition of the package and product. Claims submitted after 24 hours or without the required video proof may not be accepted.

Non-Eligible Reasons for Return or Refund

Returns and refunds are not accepted for reasons including, but not limited to:

• You do not like the product.
• You do not like the product color.
• The product size does not fit.
• You have changed your mind after placing the order.

Order Cancellations

Cancellation requests may be considered only before an order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you need to request a cancellation.

How to Report an Issue

To report a damaged product or request an eligible cancellation, contact us using the contact details available on this website. Please include your order number, delivery details, a description of the issue, and the required video proof where applicable.

This policy should be reviewed and adapted to match your actual business practices, delivery arrangements, and applicable consumer protection laws.